HRAs get completed when someone actually calls.
Mailed questionnaires get thrown out and portal reminders get ignored. A patient, unhurried phone interview at a time that suits the member is still the highest-completion channel there is, it has just been too expensive to staff. Not anymore.
The channel is the problem, not the member
Members are not refusing to answer questions about their health. They are refusing to fill out a form, log into a portal, or sit through a rushed interview with someone reading from a screen.
Paper gets binned
Mailed questionnaires have the worst return rate of any channel and the longest lag before you see the data.
Portals need a login
Digital-first outreach quietly excludes the members whose risk data you most need.
Phone was too expensive
An unhurried eight-minute interview costs real money at CSR rates. At per-call pricing it stops being the constraint.
Consented, unhurried, complete
Identify and consent
Verify the member, state who is calling and why, and confirm participation is voluntary before a single question.
Work through your instrument
Your HRA, your wording, your skip logic. We do not substitute a generic questionnaire.
Let the member set the pace
Questions repeated, rephrased, or paused as needed. Partial completions are saved and resumed on a callback.
Escalate anything urgent
Responses that trip a clinical flag route to your care team immediately, with the transcript attached.
Write results back
Completed responses land in your platform in your format, ready for risk stratification and reporting.
Report the campaign
Attempts, connects, completions, and refusals by cohort, so you can see what moved.
Outbound HRA campaigns that get answered
An HRA program is only as good as its answer rate. We run outbound HRA outreach on branded, fully attested numbers, with reputation monitoring behind them, so the call reaches the member instead of the spam folder.
Fewer holds, cleaner calls, lower cost
Completion lift
Interview length
Completion rate
Calling hours
HRAs, answered
Do you use our HRA instrument?
Yes. Your questions, your wording, your skip logic, including any state or program-mandated instrument. We do not swap in a generic questionnaire.
What happens if a member reports something urgent?
Clinical escalation rules are configured with you. A response that trips a flag routes to your care team immediately with the transcript attached, rather than waiting for a batch file.
Can a member stop partway through?
Yes, at any point, and participation is stated as voluntary up front. Partial responses are saved and can be resumed on a scheduled callback.
Is this inbound, outbound, or both?
Both. Members can complete an HRA when they call about something else, and we run dedicated outbound campaigns against your target list.
How do results reach our platform?
Written back through your API or an agreed feed in your format, so risk stratification and reporting run on your normal pipeline.
What about languages?
Language coverage is configured per program. Tell us the languages in your membership during discovery and we scope them explicitly.
Lift your HRA completion rate
Hear a full HRA call, then we will scope a campaign against your list.