The call gets answered because it looks like you.
Health assessments, care gaps, reminders, and enrollment outreach only work if members pick up. We run outbound programs on properly attested, branded numbers, and we do the unglamorous carrier work that keeps them out of the spam bucket.
Your outreach is not being ignored. It is being blocked.
Most health plan outbound programs underperform for reasons that have nothing to do with the script. The number is unbranded, the attestation is weak, the calling pattern looks like a robodialer, and the analytics engines at the carriers quietly demote every call you place. Members never see the call to ignore it.
Unlabeled numbers
A bare ten-digit number with no name attached reads as a stranger. Most members will not answer one.
Weak attestation
Calls signed at B or C level get demoted or flagged. Only full A-level attestation carries a verified check mark to the handset.
Burned reputation
One badly run campaign can label your number for months. Analytics engines take longer to forgive than to punish.
Robodialer patterns
Short durations, heavy retries, and bursty pacing all look like abuse to the carriers, no matter how legitimate the program.
We are experts at getting outbound calls answered
This is the part nobody else wants to own. We do it as a matter of course on every program: register the numbers correctly, sign every call at full attestation, brand the display, monitor how the carriers are treating you, and fix it when they get it wrong.
Number registration and provenance
Every number is registered to your organization with clean provenance in the industry databases, so the identity behind the call is verifiable rather than borrowed.
Full STIR/SHAKEN attestation
Calls are signed at A-level attestation, the only level that certifies both the caller identity and the right to use the number. That is what earns a verified indicator on the handset instead of a warning.
Branded call display
Your plan name, and where the handset supports it your logo and a reason for the call, presented before the member decides whether to answer.
Reputation monitoring and remediation
We watch how each analytics engine is scoring your numbers, and when a number gets mislabeled we file and pursue the remediation until the label is removed.
Human calling patterns
Pacing, retry limits, and time-of-day windows tuned to look like what they are: a legitimate health plan calling a member once, at a reasonable hour.
Answer-rate reporting
Connect rate, answer rate, label status, and completion by campaign and by number, reported back so you can see deliverability rather than assume it.
Already running outbound and watching answer rates sink?
Send us your numbers. We will tell you how the carriers are labeling them today, free.
What we call members about
Every program runs on the same disciplined handling as our inbound line: authenticate, do the work, document it, and hand off anything that needs a person.
Health risk assessments
Full HRA interviews completed by phone at scale, with results written back to your platform.
Care gap and HEDIS closure
Open gaps identified, explained, and closed on the call, scheduled, ordered, or routed.
Appointment reminders
Reminders and rescheduling that reduce no-shows, with confirmation captured.
Medication adherence
Refill checks and adherence outreach, with barriers documented for care management.
Post-discharge follow-up
Timely follow-up after an inpatient stay, escalating red flags to a clinician immediately.
Open enrollment and renewals
Enrollment windows, plan changes, and renewal confirmations across a whole book at once.
Welcome and onboarding
New member welcome calls that set up the ID card, the portal, and the primary care choice.
Experience surveys
CAHPS-style survey outreach fielded consistently, with verbatim responses captured.
Anything on a schedule
If it is a repeated call to a defined list, it can run as a program. Tell us the list and the goal.
Consent, windows, and suppression, documented
Outbound to members is a compliance exercise before it is a marketing one. We run consent capture and suppression as part of the program, and every attempt is logged with what consent it relied on. Your compliance team gets the trail, not a promise.
Answered, completed, documented
Answer rate
Caller attestation
HRA completion
Call reporting
Outbound, answered
What exactly is STIR/SHAKEN mitigation?
Two things. First, prevention: registering numbers properly and signing every call at full A-level attestation so carriers can verify the call is genuinely from you. Second, remediation: when an analytics engine mislabels one of your numbers as spam or scam anyway, we identify which engine did it and pursue the correction until the label is cleared. Most vendors do the first badly and skip the second entirely.
Do calls display our name or yours?
Yours. Members should see their health plan or administrator calling, not a vendor they have never heard of. We register and brand the numbers in your name.
Can you use our existing numbers?
Yes, and we audit them first. If a number already carries a bad label we tell you before the campaign starts, and either remediate it or recommend a clean one.
How do you handle consent and do-not-call?
We load your consent and suppression data before a campaign runs, honor opt-outs captured on the call immediately, and log the consent basis for every attempt. State and federal calling windows are enforced by the dialer, not by trust.
What happens when a member has a real question?
The same thing that happens on our inbound line: the call handles it if it is in scope, and escalates to your team with full context if it is not. An outbound call that turns into a benefits question does not get bounced back to a main number.
What does outbound cost?
The same per-call model as everything else, starting at 50¢ per call. Attempts that do not connect are not billed, and the branding and attestation work is included rather than sold as an add-on.
Pairs with the inbound line
Health risk assessments
Inbound and outbound HRAs on the same script and the same reporting.
View solutionClaims status
Provider claim status answered in real time, without a transfer.
View solutionHow the service runs
From discovery and BAA to a measured, QA-scored line in about five days.
See how it worksGet your outreach answered
Hear a branded outbound call, or send us your numbers for a labeling audit.