Nobody in your office should be on hold with a payer.
EHVAhealth makes the call for you. Give us a patient list or a photo of the insurance card, and we call the health plan to verify eligibility and benefits, chase claim status, and check prior auths. Outcomes land in your admin panel as each call finishes.
The cost of a phone call nobody wants to make
Verifying coverage and chasing a claim means a real person in your office navigating an IVR, waiting, repeating the member ID, and writing down a reference number. It is the least clinical work in the building, and it eats the day.
Hold time is staff time
A single eligibility or claim call can run twenty minutes end to end. Multiply that by a daily schedule and you are paying salary to listen to hold music.
Unverified coverage becomes denials
When the front desk is slammed, verification gets skipped. The claim comes back denied and now the same call has to happen anyway, later and angrier.
Nobody knows where anything stands
Outcomes live on sticky notes and in one person's memory. When they are out, the practice loses the thread on every open claim.
Batch it overnight, or verify at the front desk
Most practices use both: a nightly list for tomorrow's schedule and open claims, plus real-time checks for the patients who walk in with a card nobody has seen before.
Upload a work list
Drop in a spreadsheet, or let your practice management system push it to us. Tomorrow's schedule, an aging report, a batch of prior auths. We work the whole queue and every result appears as it lands.
- CSV, SFTP drop, or API
- Mixed task types in one file
- Recurring schedules, every weeknight at 6pm
- Retries handled automatically when a payer line is down
Photograph the insurance card
At check-in, snap the front and back of the card in the admin panel. We read the plan and member ID off the card, place the call, and return active coverage and cost-share while the patient is still standing there.
- Works from a phone, tablet, or the desk browser
- Plan and member ID read straight off the card
- Answer back in real time, not in a next-day report
- Card images stored against the patient record
The three calls that never stop
Eligibility & benefits verification
Active coverage and effective date, specialist and office visit copay, deductible and out-of-pocket met versus limit, coinsurance, and whether the service you are about to render is covered. Returned as structured fields, not a paragraph of notes.
Claim status follow-up
Where the claim sits, the date it was received, the set-to-pay amount, patient responsibility, and the denial or adjustment reason in plain language. Every call comes back with the payer's own reference number attached.
Prior authorization status
Whether the auth is approved, pending, or missing documentation, what the payer is still waiting on, the authorization number, and the valid date range.
Anything else on that line
Coordination of benefits, timely filing windows, appeal status, and fee schedule questions. If your staff calls a payer about it today, it belongs in the queue.
Every outcome, live, without asking anyone
The panel is the product. Your office manager opens it in the morning and sees exactly which calls completed, what came back, and what still needs a human decision.
Live task board
Queued, calling, verified, needs review. Tasks move on their own as calls complete.
Structured results
Copay, deductible, out-of-pocket, coverage dates, fields you can read at a glance or export.
Call reference numbers
The payer's reference, the representative's name, and the timestamp on every completed call.
Recording and transcript
Play the call or read the transcript when a result needs to be defended to a payer.
Exception flags
Terminated coverage, wrong payer, patient not found, surfaced immediately, not buried in a report.
Export or push back
CSV out, or results written into your practice management system through its API.
Roles and locations
Front desk, billing, and practice admin see what they should. Multi-site groups get per-location views.
Audit trail
Every task, call, and export logged with who did what and when, under a signed BAA.
No new software to run
Browser-based. No server, no install, no IT project. Your staff logs in and works.
See the panel with your own work list
Bring a spreadsheet of tomorrow's schedule. Fifteen minutes, no pitch.
One dollar a call
Flat rate per completed call, whatever the call was about and however long the payer kept us waiting. A 450-call monthly minimum, and 20% off the whole year if you prepay it.
The calls still happen. Your staff just isn't on them.
Cost per call
Monthly minimum
Prepaid savings
Queue availability
We are a business associate, and we act like one
Verifying a patient's coverage means handling their PHI. Every task, call, recording, and export lives inside an access-controlled, audited environment, under a signed BAA, before your first call is placed.
What office managers ask first
Who does the payer think they are talking to?
Us, calling on behalf of your practice, exactly as a staff member or billing service would. We identify the practice, authenticate with the payer using the credentials and identifiers you provide during onboarding, and stay inside what your BAA and payer agreements allow.
What counts as a billable call?
A call we place and complete with an answer or a documented payer response. Calls that never connect, and calls we retry because a payer line was down, are not billed twice. See practice pricing for the full definition.
How fast do results come back?
Real-time card verifications come back while the patient is at the desk. Uploaded work lists are worked against payer hours, so a list dropped in the evening is generally complete before the next business day starts.
Do we have to change practice management systems?
No. The panel works alongside whatever you run today. Give us a CSV, an SFTP drop, or API access, whichever is least work for you, and results come back the same way.
What happens when a call needs judgment?
It comes back flagged for review with the full context: what the payer said, the reference number, and the recording. We do not guess at clinical or billing decisions that are yours to make.
Is this the same service you sell to health plans?
Same call quality, opposite direction. On the administrator side we answer the calls providers make; here we make them for you. The two sides run under separate agreements and separate data environments.
Before you book anything
Practice pricing
$1 per call, 450-call minimum, 20% off prepaid annually. All of it on one page.
See pricingCall library
Five unedited payer calls with transcripts. Hear the eligibility and claim status calls yourself.
ListenCompliance & security
BAA, PHI handling, access controls, and the documentation your compliance lead will ask for.
Read itGet your staff off hold this month
Bring one spreadsheet. We will run it, and you will see the outcomes in the panel.