Built for the people who administer benefits.
We are not a general-purpose call center that added a health vertical. Everything here, the scripts, the integrations, the compliance posture, exists for organizations that live in claims, eligibility, and enrollment.
Take overflow, or take the whole line
Your book grows by adding groups, and every group adds calls you did not staff for. We scale with the book instead of with headcount, which means a new group does not mean a hiring cycle.
Overflow or full service
Sit behind your existing queue and take what spills over, or run the line end to end.
Many plan designs at once
Self-funded groups with different designs, handled per group rather than by a generic script.
White-labelled to your brand
Callers hear your organization, not a vendor they have never heard of.
Where TPAs start
Claims status
Provider claim status and payment detail, resolved without a transfer.
Eligibility & benefits
Coverage and accumulators confirmed live for providers and members.
Outbound campaigns
Enrollment windows and renewals across the whole book at once.
Where health plans start
Health risk assessments
Completion rates lifted without standing up a call center.
Care gap and HEDIS closure
Branded outbound outreach that actually gets answered.
Provider search
Members leave the call with somewhere specific to go.
Protect the experience measures, cut the cost per call
Hold time and callbacks show up in your CAHPS scores long before they show up in a budget review. We take the routine volume that creates them, and we do it at a per-call rate that makes the trade obvious.
24/7 without a night shift
Evenings and weekends covered, which is when members are actually free to call.
Every call QA-scored
Quality measured on all calls rather than a monthly sample.
Outreach that reaches
Branded, fully attested outbound so campaign lists convert instead of ringing out.
Capacity that follows the enrollment cycle
Volume triples during open enrollment and collapses in February. Staffing to the peak wastes money; staffing to the average produces the hold times you get complaints about. Per-call pricing removes the choice.
No overage penalties
Your rate holds when volume spikes, and you pay nothing for the quiet months.
Enrollment and renewal outreach
Outbound campaigns across a whole block, with consent and windows documented.
Failover to your team
If service is interrupted, calls route to your standard handling. No caller is stranded.
Where carriers start
Open enrollment campaigns
Windows, plan changes, and renewal confirmations at scale.
Eligibility & benefits
The highest-volume question, answered on the first call.
How the service runs
Five days from kickoff to a measured, QA-scored line.
And the two people on the other end of the line
Every organization we serve has the same two callers: a provider's office verifying something before they can work, and a member trying to understand what they owe. We design for both, separately, because they want different answers to the same lookup.
Find out what your line would cost
Hear real calls, then one scoping call and a written rate starting at 50¢.