FCE Benefit Administrators partners with EHVAhealth to enhance provider services with AI technology
FCE expands 24/7 access to benefit and claims information while maintaining its commitment to personalized, person-to-person customer service.
Faster answers for providers, with people still at the center.
Provider access
Inquiry types
Claim types
Human support
Dorado, Puerto Rico and San Antonio, Texas, October 23, 2026 – FCE Benefit Administrators, Inc. (FCE Benefits), a specialized third-party administrator serving government contractors nationwide, has selected EHVAhealth, the healthcare payer platform of EHVA.ai, to enhance provider services through conversational voice artificial intelligence (AI).
The partnership reflects FCE’s commitment to leveraging technology to improve operational efficiency and access to information while preserving its core philosophy of personalized, person-to-person customer service for clients and members.
Through EHVAhealth, healthcare providers will have 24/7 access to automated assistance for routine inquiries, including member eligibility, benefit coverage, deductible and out-of-pocket balances, and medical, dental and vision claim status.
The platform will integrate with FCE’s existing telecommunications and benefit administration systems, providing timely access to information while allowing providers to connect with FCE’s customer service representatives when additional assistance is needed.
The initiative is part of FCE’s broader technology modernization strategy, combining automation, secure system integration and experienced service professionals to improve efficiency and the overall customer experience.
For FCE, the objective is simple: use technology to make information more accessible while keeping people at the center of customer service.
One provider call, start to finish.
A provider calls
The call reaches FCE’s existing phone system and EHVAhealth answers right away, day or night.
EHVAhealth answers
Member eligibility, benefit coverage, deductible and out-of-pocket balances, and medical, dental and vision claim status.
A person when it matters
Providers can connect with FCE’s customer service representatives whenever additional assistance is needed.
Connected to FCE’s systems
Answers come from FCE’s benefit administration system, integrated securely with its existing telecommunications.
Routine provider inquiries, answered without the wait.
Member eligibility
Whether a member is covered, at any hour.
Benefit coverage
What the member’s plan covers.
Deductible and out-of-pocket
Balances met to date.
Claim status
For medical, dental, and vision claims.
Experienced FCE professionals
Clients and members keep access to people who understand their needs.
A path to a person
Providers connect with FCE’s representatives when more help is needed.
“At FCE, we believe technology should enhance customer service, not replace the personal relationships that are essential to benefit administration. Our clients and members will continue to have access to experienced professionals who understand their needs. By using EHVAhealth to address routine provider inquiries, we can deliver faster access to information while allowing our service teams to focus on more complex matters requiring personal attention.”
“FCE recognizes that effective healthcare administration requires both technological innovation and a commitment to service. EHVAhealth supports that approach by delivering immediate answers to routine provider inquiries while maintaining access to live representatives when needed.”
FCE Benefit Administrators and EHVAhealth
About FCE Benefit Administrators
FCE Benefit Administrators, Inc. is a specialized third-party administrator providing employee benefit solutions to government contractors nationwide, including health and welfare plans, medical and ancillary benefits, retirement programs, claims administration and regulatory compliance support. FCE combines proprietary technology with personalized customer service to support employers and their employees.
About EHVAhealth
EHVAhealth is the health payer platform of EHVA.ai, a conversational voice AI company built for health plans, third-party administrators (TPAs), payers, and benefit administrators. EHVAhealth’s AI agents automate inbound provider calls, including eligibility verification, benefits verification, accumulator lookups, claims status inquiries, and prior authorization status checks, and integrate with the contact center and CRM platforms health plans already use. EHVA runs on its own telecom infrastructure, giving TPAs and payers full control over call quality, reliability, and HIPAA-compliant security.
Learn more at EHVAhealth.com or call 833-419-2313 to speak with our AI.
Case studies and news
Acuity Group: 81% automated
Claims, eligibility, and benefits calls answered end to end for a TPA covering 16,471 lives.
Read the case studyCareFactor: 90% autonomy
Benefits and claims calls answered from plan documents and EOBs, 24/7, for 30,000 lives.
Read the case studyWellNet Healthcare
A TPA running Five9 and Salesforce selects EHVAhealth for its provider calls.
Read the announcementKeep your people. Answer routine provider calls 24/7.
EHVAhealth works with the phone and benefit administration systems you already run. Pricing starts at 50¢ per call.